​ALEX, our Automated Lending EXperience strategy integrates what is best about you – local, personal, relationship service and sound underwriting – with what is best about the digital technology we provide to you – simplicity,  speed and efficiency.

The result is up to 80% improvement in efficiency, winning more business from new sources and providing the most superior customer experience possible.

With ALEX, you have another technology-focused team member:

• The focus is on enhancing both internal operations efficiency, staff experience and customer experience.
• Community bank personal, local and relationship-focused strengths are integrated and part of lending automation.
• Underwriting  and risk management is measured and all under bank control with automation and credit monitoring.

How ALEX Becomes Part of Your Personal, Local Service

• Seamless with in-branch officers for both “self-service” and staff completing loans with customers with customer e-sign.
• Integrated and automated communication personalized 
• Assigned office or branch personal with customer-facing technology.
• “Let me walk you through it” option.
• Automated communication emails sending links for products from staff in addition to communication email, e.g. personal loan officer invitation-only lending.
• Brief online training videos for use by staff or customers.
• Staff-customer activity tracking both “in-technology” and out.
• Full on-boarding and service tracking – contact, log-in, process, closing, follow up and other needs and process documentation.